Privacy Policy
Last updated: July 12, 2026
This Privacy Policy explains how Cancun ATVs (operated by XPECTATIVE TRAVEL S.R.L. de C.V., “we,” “us”) collects, uses, and protects your information when you use our website and book our tours. We respect your privacy and collect only what we need to serve you.
Information We Collect
When you make a booking or contact us, we collect basic information:
- Name
- Pickup hotel
- Tour date and number of participants
- Contact details you provide (such as email or phone) to confirm your booking
We do not collect government IDs or passport information. We do not store your payment card details — all card payments are processed directly and securely by Stripe.
When you browse our website, we may also collect standard technical data (such as device type, browser, and pages visited) through cookies and analytics tools to improve our site.
How We Use Your Information
We use your information to:
- Process and confirm your booking
- Arrange your tour, pickup, and communicate with you about your reservation
- Respond to your questions and provide customer support
- Improve our website and services
- Comply with legal and accounting obligations
Payments
All card payments are handled by Stripe through our WooCommerce checkout. Stripe processes your payment information under its own security standards and privacy policy. We never see or store your full card number.
Sharing Your Information
We share your information only as needed to deliver your tour — for example, with the tour provider or operator handling your specific activity (such as a park or transport partner). We do not sell your personal information to third parties. We may share information when required by law.
Cookies
Our website uses cookies and similar technologies for basic functionality and analytics. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.
Data Retention
We keep your booking information only as long as necessary to provide our services and meet legal, tax, and accounting requirements, after which it is deleted or anonymized.
Your Rights
You may request to access, correct, or delete the personal information we hold about you. To do so, contact us at info@cancunatvs.com. Depending on your location, you may have additional rights under laws such as the GDPR (Europe), CCPA (California), or Mexico’s Federal Law on Protection of Personal Data (LFPDPPP).
Security
We take reasonable measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its update date.
Contact
For any privacy questions or requests:
XPECTATIVE TRAVEL S.R.L. de C.V. (Cancun ATVs)
AV Yaxchilan SM 22 MZ 22, Manzana Y 47 Lote 45-INT D, 77500 Cancún, Q.R., Mexico
info@cancunatvs.com · +52 998 763 7660